Terms & Conditions and Cancellation
All contractual terms and cancellation information for Geo-Game ticket purchases.
Terms and Conditions (AGB)
These Terms and Conditions govern all purchases of Geo-Game tickets made via this website with Christian Einhaus, Am Vogelpohl 5, 49744 Geeste, Germany (email: info@dalum.de).
Description of services and conclusion of contract
We offer digital treasure hunt experiences that are accessed with a ticket code. Displaying the product range on the website is not a legally binding offer but an invitation to place an order. By clicking the “Pay now” button you submit a binding offer. The contract is concluded once payment has been confirmed and the ticket code has been sent by email. All prices are final prices; because I am a small business pursuant to section 19 of the German VAT Act no VAT is shown. Payment is processed via Stripe (Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland) or the other methods displayed during the checkout. Delivery is exclusively digital: the ticket code and configuration link are provided by email, usually within a few minutes.
Customer duties
Please ensure that the contact data you enter—especially your email address—are correct and that you can receive messages from us. Ticket codes must be kept confidential and may only be passed on to people who are meant to take part in the game. You are responsible for ensuring that players have devices with GPS reception, that local laws and safety rules are observed during the game and that the content you configure complies with applicable law.
Liability
We are liable without limitation in cases of intent, gross negligence and for injury to life, body or health. In the event of slightly negligent breaches of essential contractual duties (cardinal obligations) our liability is limited to the foreseeable, typical damage. We are not liable for minor disruptions caused by third-party services that are outside of our sphere of influence (for example availability of GPS, mobile data networks or services provided by Stripe or map providers). Statutory warranty rights remain unaffected.
Dispute resolution and governing law
German law applies; mandatory consumer protection provisions of your country of residence remain unaffected. If you are a merchant, the exclusive place of jurisdiction is Geeste, Germany. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board. The European Commission provides an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.
Cancellation policy
Consumers have a statutory right to withdraw from a distance contract within fourteen days.
Withdrawal period and consequences
The withdrawal period is fourteen days starting on the day the contract is concluded. To keep the deadline it is sufficient to send the declaration in time. If you withdraw from the contract we will refund all payments we have received from you without undue delay and at the latest within fourteen days of receiving your withdrawal declaration, using the same means of payment that you used for the original transaction unless expressly agreed otherwise.
How to exercise your right
To exercise the right of withdrawal you must send us a clear declaration (for example by email to info@dalum.de) stating that you wish to withdraw from the contract. You can use the wording in the confirmation email but this is not obligatory. After receiving your message we will confirm receipt on a durable medium.
Expiry of the right for digital content
Your right of withdrawal expires if we have begun delivering the digital content before the end of the withdrawal period after you have expressly requested this and confirmed that you lose your right of withdrawal once delivery has started. This is the case when you ask for the ticket code to be sent immediately and you acknowledge the loss of the right of withdrawal during checkout.